FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. Our products are also mostly crafted by hand, which make every product unique and different. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items below.
If a popular item is out of stock, we try hard to restock within 2 weeks. For slower selling items, we try to restock within 1-2 months. However, please understand that restock times will vary greatly because some of the manufacturers we work with are very small. There are so many other reasons why a product is out of stock for an extended period of time:
* The product or brand is being re-designed
* The manufacturer is on vacation/holiday
* The product is being reformulated
* The product has been recalled
* The manufacturer is busy or overwhelmed
* We are waiting to sell through more product before placing a new order
* The manufacturer has discontinued selling to distributors